Program Objectives.
Upon completion of this program, students will acquire professional in-demand skills and will be able to:

• Understand the role of operations management in the overall business strategy.
• Understand the interdependence of operations with other key functional areas.
• Identify and evaluate key factors in the design of an effective operating system.
• Utilize a range of tools appropriate for the analysis of operating systems.
• Understand the application of operations management policies and techniques for both service and manufacturing firms.

Operations Management: Decisions and Cases
by Roger G. Schroeder, Susan Meyer Goldstein
McGraw-Hill
7th or 8th edition

About the authors
Roger G. Schroeder is the Frank A. Donaldson Chair of Operations Management at the Curtis L. Carlson School of Management, University of Minnesota. He received a Ph.D. from Northwestern University. He is among the most widely published and cited researchers in the field of operations management. He has been selected as a member of the University of Minnesota Academy of Distinguished Teachers and is a recipient of the Morse Award for outstanding teaching. Professor Schroeder has consulted widely with numerous organizations, including 3M, Honeywell, General Mills, Motorola, Golden Valley Foods, and Prudential Life Insurance Company.
Susan Meyer Goldstein is a Professor in the Supply Chain and Operations Department at the Curtis L. Carlson School of Management, University of Minnesota. She earned a Ph.D. in operations management from Fisher College of Business at Ohio State University. She is the recipient of several research awards, the Carlson School of Management Teaching Award.

About the Publisher
McGraw-Hill Education is one of the "big three" educational publishers. Their partnerships expanded to over 14,000 authors, including more than 50 Nobel laureates. The company offers products and services to over 135 countries in 60+ languages. Based on the growing demand for classroom technology, McGraw-Hill began offering digital products alongside traditional print products. These systems allow personalized learning and can progress through lessons most effectively.